Design Thinking is a powerful 5 steps methodology that provides a solution-based approach to solving problems, is a step-by-step process that is repeated over multiple iterations. us.

We propose an immersive program providing the opportunity to learn and apply the concept of “design thinking” — a human-centered, prototype-driven process for innovation that can be applied to product, service, and business design.

After following this 2 steps program, you will be able to:

 •Acquire a deep understanding of the Design Thinking principles, process and tools

•Apply the Design Thinking methodology and tools to generate breakthrough ideas and co-create an improved customer experience journey

•Improve personal effectiveness by becoming a more empathetic service provider

Understanding the five stages of Design Thinking will empower anyone to apply the Design Thinking methods in order to solve complex problems that occur around.

Goals and benefits:

 *Understanding and application of Design Thinking principles and tools

*Achieve better customer satisfaction and improved operational effectiveness and efficiency

*  Improve communication and teamwork through a common set of tools and techniques  (a

      disciplined, repeatable methodology)

*Develop innovative leaders to meet stretch goals of producing better services delivered faster and at lower cost

Our vision on Behavioral Change:

*The Enviso Design Thinking program will help the participants to:

*Think Differently

*Work Differently

*Ask Questions and Challenge the Status Quo

*Make Decisions With Facts and Data

*Use New Principles, Tools and Methodologies

*Create momentum for change

*Communicate, communicate, communicate

*Repeatedly execute and assess

*Develop necessary skill to obtain the desired future state at all levels of the organization

design thinking program
design thinking essentials

Course overview:

The course covers basic theoretical concepts approach (40% of the course time) and simulations for the practical application of the tools learned (60% of the course time):

Key concepts & principles of Design Thinking

Identify your design research objectives

Understand problems from the customer’s perspective

Guide groups to effectively brainstorm innovative ideas

5 Action phases of Design Thinking (Empathize, Define, Ideate, Prototype, Test)

Characteristics of the Design Action Plan

Plan and conduct effective design research, including user interviews

Make and use a storyboard to communicate your design ideas

Make a plan to iterate your idea forward

Apply immersive technique to adopt your users’ perspectives.

Synthesize what you learn into an actionable insight.

Level – Fundamentals

Length – 2 days training including 2 hours international certification test

Who can attend– Top, middle management, products, services, processes designers.

Course materials and examination are in English


Understand the techniques required for successfully leading a design thinking project

Identify and solve basic business problems using the Design Thinking methodology

Develop organizational capacities for innovation

Get better products / services

Gain a practical understanding of the design thinking approach


1.What is Design Thinking

1.1 Learn the Design Thinking Framework

2.Choose your challenge

   2.1 Who are we solving the problem for?

   2.2 Understanding users

   2.3 What’s the impact of user research?  Reflect on the value of user research

3. Practice Observing

   3.1. How to identify your research objectives

   3.2  Decide who to interview (Activity: Identify your interview subjects)

   3.3  Ask the right questions (Activity: Build your list of interview questions)

   3.4 Create your interview guide (Activity: Create your interview guide)

4. Interviewing

    4.1How to perform interviews

    4.2 Perform your first interview (Activity: Perform the rest of your interviews)

5. Understand / Identify your findings

     5.1 Create your proto-persona (Activity: Create your proto-persona)

6. Empathy

    6.1 Get beyond your assumptions

    6.2 Emotional triggers and sharing emotional experiences ( Activity: Immersive empathy)

7. Insights

    7.1 Take what you’ve learned—through observation, interviewing, and immersing in empathy—and turn it into compelling insights that you’ll share with group. (Activity: Capturing, Connecting, Crafting, Storytelling)

 8. Test and Final Project Assignment – Sharing Insights

Alexandra Niculae Enviso

Registration and details:

+44 208 068 0811